OsmO launches AI phone assistant in Australia

OsmO is now available in Australia for iPhone and Android users, offering call screening, live transcripts on eligible calls and booking tools for businesses. The rollout adds outbound calling and messaging options, with some features dependent on plan eligibility, account rollout and carrier support.

Why it matters: - Australian users can route calls to an AI assistant instead of answering every call themselves. - Small businesses can automate routine questions and appointment requests while keeping control over escalation rules. - The launch combines inbound screening, outbound calling and booking tools in one phone assistant.

What happened: - OsmO launched in Australia for iPhone and Android users. - The app can answer calls forwarded from a user's existing number. - The assistant asks callers who they are and what they need. - Users can review the call details before deciding how to respond. - Eligible live calls can show a live transcript while the conversation is happening. - After an assistant-handled call, users can review a transcript and summary.

The details: - OsmO can use information from a business website and connected knowledge sources such as Google Drive to answer caller questions. - Business owners can set different guidance for different callers. - Owners can configure when calls should be escalated. - Calendar Bookings let callers request appointments. - Booking integrations include Google Calendar and Calendly. - Calendar Bookings are included with every active plan. - OsmO also supports outbound calling for checking availability, making appointments and following up with businesses. - After an outbound call, the assistant can report back on what happened. - Users can reply to a caller from call details using Messages or WhatsApp where supported by the device and region.

Between the lines: - The launch appears aimed at two use cases at once: personal call screening and small-business call handling. - The live transcript feature and post-call summaries make the product more useful for people who need a record of what was said. - Feature access is not uniform. Some functions depend on account rollout, user settings, eligible plans or carrier support. - The business tools suggest OsmO is trying to move beyond call screening into lightweight customer service and booking automation.

What's next: - Users need to follow the in-app setup and test call forwarding before relying on the service. - Call forwarding compatibility and charges will vary by carrier and plan. - Some features will remain limited until account rollout and plan eligibility are fully available. - More information is available at OsmO's website and the business call-handling page.